Policies
Membership Cancellation Policy
While we don’t commit individuals/groups to a long-term contract, we do require a 15 day before next dues written notice for cancellation (by email at info@envisionmemphis.com ). Once sent, an email confirmation will be sent. Please note that if you do not receive the confirmation, the membership was not canceled. Please contact us if you do not receive a confirmation response so can take care of you asap. We require a 3 month commitment for recurring memberships in order to receive the discounted rate (Unlimited month to month pricing also available). Please note that membership dues are set to autowithdrawl each month upon signing up and will continue until the 15 day before next dues written notice is received.
Group Fitness & Personal Training Cancellation Policies
At Envision, we understand life happens and sometimes cancellation is unavoidable. While our trainers are flexible, fair, and often willing to work on a case-by-case basis, the following are our general policies:
PLEASE READ CAREFULLY
Clients must cancel with at least 24 hours notice to get a rescheduled appointment at no charge. (Cancellations with less than 24 hours notice will be charged in full.)
If the client is late for the session, the session will still be charged in full.
Once a payment has been made for training/sessions, there will be no refund but we will reschedule a missed appointment when 24 hours notice is given.
ENVISION FREEZE POLICY:
We understand life happens and sometimes you may need to suspend your membership due to travel or medical conditions. We do offer a freeze to your membership for 6 month and 1 year prepaid accounts. Check out our freeze policy below and feel free to contact us with further questions.
What are my options if I want to freeze my membership for personal reasons?
You may freeze your membership for a minimum of (1) one month and a max of (3) three consecutive months in a calendar year. Access to the club is suspended and the monthly fee is reduced to $10 per month, which will be paid in full up front.
Are there other options if I have an injury or am ill?
When a freeze is also accompanied by a physician’s note you may suspend your membership up to six months. We will automatically unfreeze the account after 6 months unless notified earlier to reactivate. Another note must be provided for additional time. There is no monthly fee for this freeze.
Do you offer a maternity freeze?
Yes! There is no monthly fee for this freeze, and it does not require a doctor’s note for the initial 6 months of the freeze. To extend it beyond the initial 6 month period, a doctor’s note will be required.
Will my freeze automatically end or will I be notified first?
Your freeze will automatically run for the time period requested. You must inform us in writing (via letter or email at info@envisionmemphis.com) if you are not ready to return to the club, otherwise the membership will automatically reactivate, without notification, once the freeze concludes.
Do I retain any member benefits during the freeze?
Yes you do! Member discounts of up to 10% off personal training, martial arts and workshops still apply. Also, you’re still part of the community! Check out the schedule for member only events :)
ENVISION Referral POLICY:
We very much appreciate anyone referring us! If a current member refers someone and that person signs up for a recurring membership, we will apply a $50 Referral Credit to your account to apply towards membership dues. The person signing up must give the person name that referred them at the time of joining to apply.
